Shipping policy

 

Thank you for choosing our company for your porcelain needs. We are pleased to offer shipping services to customers in Europe and America. Please review our shipping policy below:

1. Shipping Locations:
   We currently ship to addresses within Europe and America.

2. Shipping Method:
   We utilize reliable shipping carriers to ensure the safe and timely delivery of your order.

3. Shipping Fees:
   A flat shipping fee of $15 will be applied to all orders. This fee covers packaging, handling, and transportation costs.

4. Order Processing Time:
   Once your order is received and payment is confirmed, we will process and ship your items within 1-3 business days.

5. Estimated Delivery Time:
   The estimated delivery time will vary depending on your location. Generally, you can expect your order to arrive within 7-14 business days after shipment.

6. Tracking Information:
   Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.

7. Customs and Duties:
   Please note that any customs duties, taxes, or import fees imposed by your country's customs authorities are the responsibility of the buyer. We are not responsible for any additional charges incurred during customs clearance.

8. Order Tracking and Support:
   If you have any questions or concerns regarding your shipment, please contact our customer support team. We will be happy to assist you and provide updates on your order status.

We strive to ensure a smooth and satisfactory shipping experience for our customers. If you have any further questions or special shipping requests, please don't hesitate to reach out to us.